Support Teams
Support for physical products stalls on identification, not on answers.
Give the customer a contextual experience— let them explain their problem; the agent demonstrates the solution and a week of email back and forth collapses into one exchange.
No part numbers, no blurry photos, no serial-number archaeology. They click the thing in front of them and the scene resolves it to a named component — its group, its neighbours, and what it does.
Click-to-identify — no vocabulary required
Resolves to a named part, not an anonymous mesh
Works whether or not the customer knows the exact terminology
How it deploys
From ticket queue to self-service, in four steps.
If a customer asks how something comes apart, the agentic harness orchestrates the disassembly, step by step, while explaining it. The customer sees the order, what rides along with it, and where the fastener they can’t find actually sits.
Procedures play rather than being described
Removal order derived from the geometry
Guided experiences, on demand
Customers increasingly ask ChatGPT before they contact you. Publish the scene as a connector and that conversation is grounded in your actual product instead of a plausible guess.
Answers arrive in the tool they already opened
Nothing for the customer to install
You choose what the public connector exposes
How it changes the queue
The tickets that consume your most experienced people — identification, procedure, what-fits-what — are exactly the ones a scene handles best. The genuinely hard ones still reach a human, but they arrive with the customer already able to point at the part.
Identification tickets resolve without escalation
Answers available in the hours you don't staff
Engagement data shows what confuses people
Publish the assembly your queue is full of, embed it where the questions arrive, and let the identification problem solve itself.
Embed in your help centre
Answers on any device
Works in the customer’s AI
Grounded in the real assembly
See a live scene
Limited Time Launch Offer
01
Submit your assembly
Upload any major CAD format. No prep, no manual exports.
02
We build your scene
Every part identified, labelled, and enriched with technical metadata.
03
Experience and share
Explore it in the browser, embed it, or query it from your AI tools.
Offer closes in